FAQ

How do I care for my jewelry?

To keep your pieces looking their best, avoid contact with water, perfume, and lotions. Store them in a cool, dry place and use a soft cloth for cleaning.

Do you offer worldwide shipping?

No, currently we are only shipping in India but as we grow we will expand our delivery
boundaries. Please check our shipping policy for more details.

What is your return policy?

We accept returns within 5 days of purchase. Items must be unworn and in their original packaging. Visit our Returns page for more information.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to check the status of your delivery.

Do you offer custom orders?

Currently, we do not offer custom orders, but we are always looking to expand our services. Stay tuned for updates!

How can I contact customer service?

You can reach our customer service team by emailing us at opalwhimsy@gmail.com or whatsapp. We are available Monday - Friday 10am-5pm (UTC+05:30) to assist you with any questions or concerns.

Can I gift-wrap my purchase?

Yes, we offer gift-wrapping options at checkout for Rs 50. Perfect for sending a thoughtful present to your loved ones.

What payment methods do you accept?

We accept all major credit cards, PayPal, UPI and other secure payment methods available at checkout.